From b198a6a237a528207c7bf4f7155b6087108c66a7 Mon Sep 17 00:00:00 2001 From: Syed Fahad Date: Wed, 11 Nov 2026 20:38:36 +0530 Subject: [PATCH 1/2] explain paid seat invites and resubscribe to teams --- platform/support/pricing.mdx | 4 ++-- platform/workspaces-and-members.mdx | 2 ++ 2 files changed, 4 insertions(+), 2 deletions(-) diff --git a/platform/support/pricing.mdx b/platform/support/pricing.mdx index 6caed7e..607c7aa 100644 --- a/platform/support/pricing.mdx +++ b/platform/support/pricing.mdx @@ -142,7 +142,7 @@ Both **Teams** and **Enterprise** include a **dedicated Slack support channel**. ## Billing and subscription management -Open **Billing** in your [Graphify workspace](https://app.graphify.com?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing) to review the current plan, seats, billing interval, and renewal information. Use its billing portal for payment details, invoices, and cancellation. Only workspace **owners** and **billing** members can open the portal. Owners and billing members can buy seats. When every Teams seat is in use, only the Owner can add a seat while inviting someone or approving an access request. +Open **Billing** in your [Graphify workspace](https://app.graphify.com?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing) to review the current plan, seats, billing interval, and renewal information. The current plan shows a short renewal line: **Trial ends:** and the date during a trial, **Next renewal:** and the date on a paid plan that's still set to renew, **Canceled. Does not renew** after you cancel, and **No renewal** on Free. Use its billing portal for payment details, invoices, and cancellation. Only workspace **owners** and **billing** members can open the portal. Owners and billing members can buy seats. When every Teams seat is in use, only the Owner can add a seat while inviting someone or approving an access request. ### Your agent's activity on Billing @@ -159,7 +159,7 @@ If a paid payment fails, the workspace stays open during a grace period. A banne ### Cancel a paid plan -Paid subscriptions renew until cancelled. Under the standard [Terms of Service](https://graphify.com/terms?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing), cancellation takes effect at the end of the current billing period, and paid fees are non-refundable except where required by law. After that, the workspace stays usable on the Free plan (within Free allowances). Review the confirmation shown when changing a plan or seat count. Enterprise invoicing and changes follow the agreement with your account team. +Paid subscriptions renew until cancelled. Under the standard [Terms of Service](https://graphify.com/terms?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing), cancellation takes effect at the end of the current billing period, and paid fees are non-refundable except where required by law. After that, the workspace stays usable on the Free plan (within Free allowances). If a Teams subscription has ended, **Billing** shows **Resubscribe to Teams**. The page says your members and shared graphs are still here; choose seats to start it again. Owners and billing members can resubscribe. Everyone else sees **Ask the workspace owner to resubscribe to Teams.** Review the confirmation shown when changing a plan or seat count. Enterprise invoicing and changes follow the agreement with your account team. ## Open-source and startup programs diff --git a/platform/workspaces-and-members.mdx b/platform/workspaces-and-members.mdx index 0fa946b..d934baf 100644 --- a/platform/workspaces-and-members.mdx +++ b/platform/workspaces-and-members.mdx @@ -52,6 +52,8 @@ Member management is available on **Teams** workspaces. Free and Pro personal wo Teams invitations expire after **48 hours**. **Resend** issues a new accept link and starts a fresh 48-hour window. If the invite adds a paid seat when it is accepted, only an Owner can resend it. An expired invite returns an error on accept; send a new invite or resend from **Members**. +A pending invite that will add a paid seat is marked **Adds a paid seat on accept**. You're only charged if they accept. If a seat frees up first, they take that seat and nothing is charged. A declined or expired invite also costs nothing. + ## Request access If a teammate already installed Graphify on your GitHub organization, connecting that org can offer **request access** instead of creating a second workspace. Only the Owner can approve or deny pending requests, on **Members** and in **Settings**. Admins can see them. From 860872a24adc0484bc874cd0d549f5b60eb17a84 Mon Sep 17 00:00:00 2001 From: Syed Fahad Date: Thu, 12 Nov 2026 02:53:35 +0530 Subject: [PATCH 2/2] match the billing renewal line to the current page --- platform/support/pricing.mdx | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/platform/support/pricing.mdx b/platform/support/pricing.mdx index 607c7aa..87e249c 100644 --- a/platform/support/pricing.mdx +++ b/platform/support/pricing.mdx @@ -142,7 +142,7 @@ Both **Teams** and **Enterprise** include a **dedicated Slack support channel**. ## Billing and subscription management -Open **Billing** in your [Graphify workspace](https://app.graphify.com?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing) to review the current plan, seats, billing interval, and renewal information. The current plan shows a short renewal line: **Trial ends:** and the date during a trial, **Next renewal:** and the date on a paid plan that's still set to renew, **Canceled. Does not renew** after you cancel, and **No renewal** on Free. Use its billing portal for payment details, invoices, and cancellation. Only workspace **owners** and **billing** members can open the portal. Owners and billing members can buy seats. When every Teams seat is in use, only the Owner can add a seat while inviting someone or approving an access request. +Open **Billing** in your [Graphify workspace](https://app.graphify.com?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing) to review the current plan, seats, billing interval, and renewal information. The current plan shows a short renewal line when it applies: **Trial ends:** and the date during a trial, **Next renewal:** and the date on a paid plan that's still set to renew, and **Canceled. Does not renew** after you cancel. A Free plan with no subscription omits this line. A Free plan that's past due shows **Does not renew**. Use its billing portal for payment details, invoices, and cancellation. Only workspace **owners** and **billing** members can open the portal. Owners and billing members can buy seats. When every Teams seat is in use, only the Owner can add a seat while inviting someone or approving an access request. ### Your agent's activity on Billing @@ -159,7 +159,7 @@ If a paid payment fails, the workspace stays open during a grace period. A banne ### Cancel a paid plan -Paid subscriptions renew until cancelled. Under the standard [Terms of Service](https://graphify.com/terms?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing), cancellation takes effect at the end of the current billing period, and paid fees are non-refundable except where required by law. After that, the workspace stays usable on the Free plan (within Free allowances). If a Teams subscription has ended, **Billing** shows **Resubscribe to Teams**. The page says your members and shared graphs are still here; choose seats to start it again. Owners and billing members can resubscribe. Everyone else sees **Ask the workspace owner to resubscribe to Teams.** Review the confirmation shown when changing a plan or seat count. Enterprise invoicing and changes follow the agreement with your account team. +Paid subscriptions renew until cancelled. Under the standard [Terms of Service](https://graphify.com/terms?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing), cancellation takes effect at the end of the current billing period, and paid fees are non-refundable except where required by law. After that, the workspace stays usable on the Free plan (within Free allowances). If a Teams subscription has ended, **Billing** shows **Resubscribe to Teams**. The page says your members and shared graphs are still here. Choose how many developers to restart it with. Owners and billing members can resubscribe. Everyone else sees **Ask the workspace owner to resubscribe to Teams.** Review the confirmation shown when changing a plan or seat count. Enterprise invoicing and changes follow the agreement with your account team. ## Open-source and startup programs