diff --git a/fern/advanced/sip/sip.mdx b/fern/advanced/sip/sip.mdx index 3f1aeb719..f97512c61 100644 --- a/fern/advanced/sip/sip.mdx +++ b/fern/advanced/sip/sip.mdx @@ -17,7 +17,11 @@ Use the API base URL, private key, and SIP host from the same Vapi region. Do no | United States | `dashboard.vapi.ai` | `https://api.vapi.ai` | `sip.vapi.ai` | | European Union | `dashboard.eu.vapi.ai` | `https://api.eu.vapi.ai` | `sip.eu.vapi.ai` | -For EU organizations, create the SIP phone number against the EU API with an EU dashboard private key: + +Vapi's EU region is at capacity. Vapi does not accept new EU organizations or offer new add-ons for existing EU organizations. New users should [create an account in the US region](https://dashboard.vapi.ai/register). If you require Vapi-hosted EU data residency, [contact Sales](https://vapi.ai/sales). + + +For existing EU organizations, create the SIP phone number against the EU API with an EU dashboard private key: ```bash curl -X POST https://api.eu.vapi.ai/phone-number \ diff --git a/fern/calls/call-concurrency.mdx b/fern/calls/call-concurrency.mdx index 69c4bbb19..ae1a02cda 100644 --- a/fern/calls/call-concurrency.mdx +++ b/fern/calls/call-concurrency.mdx @@ -12,7 +12,7 @@ Call concurrency represents how many Vapi calls can be active at the same time. **In this guide, you'll learn to:** - Understand the default concurrency allocation and when it is usually sufficient - Keep outbound and inbound workloads within plan limits -- Increase reserved capacity directly from the Vapi Dashboard +- Increase reserved capacity directly from the Vapi Dashboard where add-ons are available - Inspect concurrency data through API responses and analytics queries ## What is concurrency? @@ -28,7 +28,7 @@ Every Vapi account includes **10 concurrent call slots** by default. When all sl -These limits ensure the underlying compute stays reliable for every customer. Higher concurrency requires reserving additional capacity, which Vapi provides through custom or add-on plans. +These limits ensure the underlying compute stays reliable for every customer. Higher concurrency requires reserving additional capacity, which Vapi provides through custom or add-on plans where capacity is available. ## Managing concurrency @@ -41,7 +41,7 @@ Batch long lead lists into smaller chunks (for example, 50–100 numbers) and ru If you regularly exceed **50,000 minutes per month**, talk with Vapi about: - **Custom plans** that include higher baked-in concurrency -- **Add-on bundles** that let you purchase extra call lines only when you need them +- **Add-on bundles in the US region** that let you purchase extra call lines only when you need them Use billing reports to pair minute usage with concurrency spikes so you can upgrade before calls are blocked. @@ -49,7 +49,11 @@ Use billing reports to pair minute usage with concurrency spikes so you can upgr ## Increase your concurrency limit -You can raise or reserve more call lines without contacting support: + +Vapi's EU region is at capacity. Vapi does not accept new EU organizations or offer new add-ons for existing EU organizations. New users should [create an account in the US region](https://dashboard.vapi.ai/register). If you require Vapi-hosted EU data residency, [contact Sales](https://vapi.ai/sales). + + +In the US region, you can raise or reserve more call lines without contacting support: 1. Open the [Vapi Dashboard](https://dashboard.vapi.ai/settings/billing). 2. Navigate to **Settings → Billing**. diff --git a/fern/security-and-privacy/data-flow.mdx b/fern/security-and-privacy/data-flow.mdx index 444af65ce..f2386c7c2 100644 --- a/fern/security-and-privacy/data-flow.mdx +++ b/fern/security-and-privacy/data-flow.mdx @@ -380,6 +380,10 @@ Even with maximum custom configuration, certain data passes through Vapi's orche + + Vapi's EU region is at capacity. Vapi does not accept new EU organizations or offer new add-ons for existing EU organizations. New users should [create an account in the US region](https://dashboard.vapi.ai/register). If you require Vapi-hosted EU data residency, [contact Sales](https://vapi.ai/sales). + + - Use **custom bucket storage** in your required region - Use **custom LLM** hosted in-region OR provider with regional endpoints - Use **custom Voice** hosted in-region if needed