diff --git a/bots.mdx b/bots.mdx index 49b03d98..48440ddd 100644 --- a/bots.mdx +++ b/bots.mdx @@ -1,5 +1,6 @@ --- -title: "Bots and agents" +title: "KERNEL Bots and Agents" +sidebarTitle: "Verify KERNEL Traffic" description: "Kernel's bots and agents, their purposes, and how to verify them with Web Bot Auth" --- diff --git a/docs.json b/docs.json index 9d7946df..f184da18 100644 --- a/docs.json +++ b/docs.json @@ -268,39 +268,49 @@ ] }, { - "group": "Working with your browser", + "group": "Partnering with KERNEL", "pages": [ { - "group": "Intermediate", - "expanded": true, + "group": "Plans and Billing", "pages": [ - { - "group": "Bot Anti-Detection", - "pages": [ - "bots" - ] - } + "info/pricing", + "info/spending-caps", + "info/mpp" + ] + }, + { + "group": "Security and Trust", + "pages": [ + "shared-responsibility-model", + "info/trust-center", + "security-vulnerability-reporting", + "bots" + ] + }, + { + "group": "Enterprise", + "pages": [ + "info/enterprise", + "info/hipaa", + "info/zero-data-retention", + "info/contact-sales" + ] + }, + { + "group": "Support and Community", + "pages": [ + "info/support", + "community/discord", + "community/github" ] } ] }, - { - "group": "Community", - "pages": [ - "community/github", - "community/discord" - ] - }, { "group": "Info", "pages": [ "info/concepts", - "info/zero-data-retention", - "info/pricing", - "info/spending-caps", - "info/support", - "info/unikernels", - "info/mpp" + "info/unikernels" ] } ] diff --git a/info/contact-sales.mdx b/info/contact-sales.mdx new file mode 100644 index 00000000..1e2f1269 --- /dev/null +++ b/info/contact-sales.mdx @@ -0,0 +1,18 @@ +--- +title: "Contact Sales" +description: "Talk to Kernel about an enterprise plan, custom limits, or a pilot" +--- + +**[Book a call](https://calendly.com/d/d3tn-5kp-5yt).** + +Worth reaching out when: + +- You need **custom concurrency or create-rate limits** beyond the published plans — see [concurrency and limits](/browsers/concurrency-and-limits). +- You need a **BAA, zero data retention, or continuous audit log export** — see [Enterprise](/info/enterprise). +- You're **migrating a fleet** and want help choosing between browser pools, on-demand browsers, and the [code execution platform](/apps/develop). +- You're running **thousands of end-user identities** and want the project and profile layout reviewed. +- Your target sites have **aggressive bot detection** and you want them tested before you commit. + +Bring the sites you need to automate, your expected concurrency, and how the automation is triggered. That's usually enough to scope pricing and the right architecture on the first call. + +Already a customer with a support question? Use [support](/info/support) instead. diff --git a/info/enterprise.mdx b/info/enterprise.mdx new file mode 100644 index 00000000..7cd3be14 --- /dev/null +++ b/info/enterprise.mdx @@ -0,0 +1,39 @@ +--- +title: "Enterprise Overview" +sidebarTitle: "Overview" +description: "HIPAA, zero data retention, custom limits, and support on KERNEL's Enterprise plan" +--- + +What changes on the Enterprise plan. + +## HIPAA + +KERNEL signs a BAA on the Enterprise plan. See [HIPAA](/info/hipaa) for what KERNEL provides and what you're responsible for. + +## Zero data retention + +[Zero data retention](/info/zero-data-retention) is Enterprise-only and configured per organization. With it enabled, session recordings, live view streams, and telemetry aren't retained after the browser terminates. + +## What else the Enterprise plan includes + +| | Enterprise | +| --- | --- | +| Concurrency and rate limits | Custom limits for concurrency and browser creation. See [concurrency and limits](/browsers/concurrency-and-limits). | +| Audit logs | [Continuous export to S3](/info/audit-logs#continuous-s3-export), in addition to search and download | +| Replay retention | Custom [replay](/browsers/replays) retention | +| [Support](/info/support) | A shared Slack channel, with tiered response times | +| Data processing | [DPA](/dpa) | + +The full plan comparison is on [pricing](/info/pricing). For KERNEL's security program, compliance reports, and the shared responsibility model, see [security practices](/security) and the [trust center](/info/trust-center). + +## Legal + +- [Terms of service](/tos) +- [Privacy policy](/privacy) +- [Acceptable use policy](/acceptable-use) +- [Data processing addendum](/dpa) +- [Vulnerability reporting](/security-vulnerability-reporting) + +## Talk to us + +Scoping an enterprise deployment, a BAA, or zero data retention starts with a conversation: [contact sales](/info/contact-sales). diff --git a/info/hipaa.mdx b/info/hipaa.mdx new file mode 100644 index 00000000..0656bf21 --- /dev/null +++ b/info/hipaa.mdx @@ -0,0 +1,16 @@ +--- +title: "HIPAA" +description: "Run browser workflows that handle protected health information on KERNEL's Enterprise plan" +--- + +KERNEL supports HIPAA compliance for workflows that handle protected health information (PHI), and signs a business associate agreement (BAA) on the Enterprise plan. + +## What KERNEL provides + +- **A BAA.** KERNEL signs a BAA with Enterprise customers. [Contact sales](/info/contact-sales) to start one. +- **Isolation per browser.** Each browser runs in its own VM with its own kernel and filesystem, isolated from other sessions at the hypervisor. +- **Zero data retention.** With [zero data retention](/info/zero-data-retention), session recordings, live view streams, and telemetry aren't retained after a browser terminates. Turn it on if PHI must not persist after a session ends. + +## What you're responsible for + +HIPAA compliance is shared. KERNEL secures the platform; you're responsible for how your agents use it, such as which sites they access, what data they extract, and where that data goes. See the [shared responsibility model](/shared-responsibility-model) for the full split, and [security practices](/security) for KERNEL's program and current compliance status. diff --git a/info/pricing.mdx b/info/pricing.mdx index 69b7e5c1..fe834374 100644 --- a/info/pricing.mdx +++ b/info/pricing.mdx @@ -1,8 +1,9 @@ --- -title: "Pricing & Limits" +title: "Pricing" +sidebarTitle: "Plans and Pricing" --- -With Kernel, you only pay for what you use and nothing more. You don't pay for idle time thanks to [Standby Mode](/browsers/standby), idle browsers in a browser pool incur no usage charges, and you're never charged for proxies. +With Kernel, you only pay for what you use and nothing more. You don't pay for idle time thanks to [Standby Mode](/browsers/standby), and idle browsers in a browser pool incur no usage charges. ## Plan Pricing | Plan | Monthly cost | Included Credits / mo @@ -55,69 +56,47 @@ import { PricingCalculator } from '/snippets/calculator.jsx'; | HIPAA compliance (BAA) | ❌ | ❌ | ❌ | ✅ | -## Concurrency limits + + + +## Limits -Kernel enforces a single concurrency limit covering all browsers you run at once—whether created on demand with `browsers.create()` or reserved in a [browser pool](/browsers/pools/overview). Your full limit is available to either API in any mix. +Concurrency, rate limits, and per-browser resources for each plan are on [concurrency and limits](/browsers/concurrency-and-limits). -| Feature | Developer | Hobbyist | Start-Up | Enterprise | -| --- | --- | --- | --- | --- | -| Concurrent browsers | 5 | 10 | 150 | Custom | -| App invocations | 5 | 10 | 50 | Custom | -| App invocations (per-app) | 5 | 10 | 20 | Custom | -| Managed auth health check interval | 6 hours minimum | 1 hour minimum | 20 minutes minimum | Custom | - -#### Notes -- Reserved capacity in a [browser pool](/browsers/pools/overview) counts toward your concurrency limit whether or not the browsers are currently acquired—a pool sized to 40 browsers uses 40 of your limit. -- Browsers in [Standby Mode](/browsers/standby) count against your concurrency limit. -- Limits are org-wide by default unless stated otherwise. - - -## Rate limiting - -Kernel enforces per-organization rate limits on API requests. When you exceed the rate limit, the API returns a `429 Too Many Requests` response with a `Retry-After` header indicating how many seconds to wait before retrying. - -Rate-limited endpoints include these headers on every response: - -| Header | Description | -| --- | --- | -| `X-RateLimit-Limit` | Maximum requests allowed per minute | -| `X-RateLimit-Remaining` | Requests remaining in the current window | -| `Retry-After` | Seconds to wait before retrying (only on `429` responses) | - -All Kernel SDKs automatically retry `429` responses up to 2 times, respecting the `Retry-After` header for delay timing. If retries are exhausted, the SDK throws a typed `RateLimitError` with the response headers accessible for custom backoff logic. +## Other ways to pay -If you need higher rate limits, [contact us](https://calendly.com/d/d3tn-5kp-5yt). +Agents can buy a single browser without a KERNEL account or API key through the [machine payments protocol (MPP)](/info/mpp). One stealth, headful browser for 30 minutes costs \$0.50, paid with a Link payment. See [buy a browser with MPP](/info/mpp) for the payment flow. ## FAQ - -App invocations are billed for active compute time, not per API call. The invocation rate in [Usage Rates](#usage-rates) is based on the current 4 GB memory allocation at $0.0000166667 per GB-second. - -Billing starts when your code begins executing and stops when it finishes. You aren't charged for queued time, deploying an app, or leaving a deployed app idle. Failed and canceled invocations still accrue charges for the time they ran. - -Browsers created by an invocation are billed separately for their active runtime at the browser rates above. Services your code calls, such as an LLM API, also bill you independently. - -The [app invocation limits](#concurrency-limits) are concurrency limits, not a number of invocations included with your plan. - - - see this guide on [spending controls](/info/spending-caps). - Only for active runtime. `timeout_seconds` sets an idle auto-delete ceiling, not a billing window. Once a browser goes idle — 5 seconds after the last CDP or Live View activity — it enters Standby Mode and stops accruing usage cost, even if it stays alive until the timeout is reached. Deleting a browser early doesn't lower cost any further (idle time is already free), but it does free up your concurrency slot sooner. + + Set an organization or project [spending cap](/info/spending-caps). + you pay the standard usage-based price per GB-second while browsers are running. Idle browsers in a pool incur no disk charges—you only pay when a browser is actively in use. - Note: A browser pool counts toward your concurrency limit whether or not its browsers are currently acquired — a browser pool sized to 40 browsers uses 40 of your limit. Browser pools are available on Start-Up and Enterprise plans. + Note: A browser pool counts toward your concurrency limit whether or not its browsers are currently acquired — a browser pool sized to 40 browsers uses 40 of your limit. Managed Auth is included on all plans with no per-connection fees. It uses browser sessions for login, health checks, and eligible automatic reauthentication. These count toward your browser usage and concurrency like any other browser session. Auth sessions are fast, typically 5-30 seconds each, and most website sessions remain valid for days. For example, monitoring 100 auth connections typically costs less than $5/month in browser usage. + +Free users can create up to three vaults. Unlimited vaults are included in paid plans. There are no surcharges to use Kernel's agentic payments products. + Regional browsers are charged at the same usage rates as our default, US-based browsers. - -Free users can create up to three vaults. Unlimited vaults are included in paid plans. There are no surcharges to use Kernel's agentic payments products. + +App invocations are billed for active compute time, not per API call. The invocation rate in [Usage Rates](#usage-rates) is based on the current 4 GB memory allocation at $0.0000166667 per GB-second. + +Billing starts when your code begins executing and stops when it finishes. You aren't charged for queued time, deploying an app, or leaving a deployed app idle. Failed and canceled invocations still accrue charges for the time they ran. + +Browsers created by an invocation are billed separately for their active runtime at the browser rates above. Services your code calls, such as an LLM API, also bill you independently. + +The [app invocation limits](/browsers/concurrency-and-limits#concurrency) are concurrency limits, not a number of invocations included with your plan. diff --git a/info/spending-caps.mdx b/info/spending-caps.mdx index 89a35507..f7991f6c 100644 --- a/info/spending-caps.mdx +++ b/info/spending-caps.mdx @@ -168,5 +168,5 @@ If a project cap is higher than the organization cap plus monthly credits, the o - Spending caps bound monthly usage cost. [Concurrency limits](/info/pricing#concurrency-limits) bound simultaneous browser capacity. A spending cap doesn't reserve throughput, and a concurrency limit doesn't bound monthly spend. + Spending caps bound monthly usage cost. [Concurrency limits](/browsers/concurrency-and-limits#concurrency) bound simultaneous browser capacity. A spending cap doesn't reserve throughput, and a concurrency limit doesn't bound monthly spend. diff --git a/info/trust-center.mdx b/info/trust-center.mdx new file mode 100644 index 00000000..5739a8d1 --- /dev/null +++ b/info/trust-center.mdx @@ -0,0 +1,17 @@ +--- +title: "Trust Center" +description: "Where to get Kernel's compliance reports and security artifacts" +--- + +Kernel's compliance artifacts live in the trust center: **[trust.kernel.sh](https://trust.kernel.sh)**. + +What you'll find there: + +- The **SOC 2 Type II** report, available on request. +- Current compliance status. +- The [authorized subprocessor list](https://trust.kernel.sh/subprocessors), referenced by the [DPA](/dpa). +- Security artifacts and questionnaire responses for vendor review. + +For how the program works rather than the paperwork, see [security practices](/security) and the [shared responsibility model](/shared-responsibility-model). For what changes on an Enterprise plan — BAA and zero data retention — see [Enterprise](/info/enterprise). + +Security questions go to [security@kernel.sh](mailto:security@kernel.sh). Reporting a vulnerability? See [vulnerability reporting](/security-vulnerability-reporting). diff --git a/security-vulnerability-reporting.mdx b/security-vulnerability-reporting.mdx index 13101b79..94a30a54 100644 --- a/security-vulnerability-reporting.mdx +++ b/security-vulnerability-reporting.mdx @@ -1,5 +1,6 @@ --- title: "Bug Bounty Program: Scope and Policy" +sidebarTitle: "Vulnerability Reporting" description: "Kernel's bug bounty scope, rewards, severity assessment, safe harbor, and rules of engagement" --- diff --git a/snippets/calculator.jsx b/snippets/calculator.jsx index bbeed295..1e1ccbca 100644 --- a/snippets/calculator.jsx +++ b/snippets/calculator.jsx @@ -29,20 +29,21 @@ export const PricingCalculator = () => { const handleBrowserTypeChange = (type) => { hasInteracted.current = true; setBrowserType(type); - if (type === 'gpu' && plan !== 'startup') { + if (type === 'gpu' && plan !== 'startup' && plan !== 'enterprise') { setPlan('startup'); } }; const handlePlanChange = (newPlan) => { hasInteracted.current = true; - if (browserType === 'gpu' && newPlan !== 'startup') { + if (browserType === 'gpu' && newPlan !== 'startup' && newPlan !== 'enterprise') { return; } setPlan(newPlan); }; - var price = planPrices[plan]; + var isEnterprise = plan === 'enterprise'; + var price = isEnterprise ? 0 : planPrices[plan]; var multiplier = browserMultipliers[browserType]; var usageCost = usagePrices * multiplier * numSessions * avgSessionLength; @@ -89,9 +90,10 @@ export const PricingCalculator = () => {
@@ -110,16 +112,23 @@ export const PricingCalculator = () => {
${(usagePrices * multiplier).toFixed(8)}/second - {browserType === 'gpu' && (Startup tier required)} + {browserType === 'gpu' && (Start-Up or Enterprise plan required)}
- -
Base plan: ${planPrices[plan].toFixed(2)}
-
Usage: +${usageCost.toFixed(2)}
-
Free credits: -${includedUsageCredits.toFixed(2)}
-
Total cost: ${price.toFixed(2)}
- + {isEnterprise ? ( + +

Enterprise pricing is custom, with custom concurrency, rate limits, support, and compliance terms.

+

Contact the KERNEL team for a quote.

+ + ) : ( + +
Base plan: ${planPrices[plan].toFixed(2)}
+
Usage: +${usageCost.toFixed(2)}
+
Free credits: -${includedUsageCredits.toFixed(2)}
+
Total cost: ${price.toFixed(2)}
+ + )} ); };