diff --git a/analytics/index.mdx b/analytics/index.mdx index 7a0608b69..85d4df79f 100644 --- a/analytics/index.mdx +++ b/analytics/index.mdx @@ -31,6 +31,9 @@ Analytics data typically appears within a few minutes of an interaction. Very re Understand content actions, navigation paths, and search and assistant funnels. + + Estimate hours saved by the agent and automations, and support costs saved by the assistant. + View feedback over time, review specific ratings and written feedback, and track follow-up work. diff --git a/analytics/savings.mdx b/analytics/savings.mdx new file mode 100644 index 000000000..68e9b2201 --- /dev/null +++ b/analytics/savings.mdx @@ -0,0 +1,43 @@ +--- +title: "Measure time and money saved with Mintlify" +sidebarTitle: "Savings" +description: "Use the Savings view in analytics to estimate hours saved by the agent and automations, and support costs saved by assistant answers." +keywords: ["analytics", "savings", "time", "money", "ROI", "deflection", "automations", "Slack agent"] +--- + + + Savings analytics require an [Enterprise plan](https://mintlify.com/pricing?ref=analytics). + + +The **Savings** view of the [analytics](https://app.mintlify.com/analytics) page estimates how much work Mintlify saves your team. It shows hours saved by the agent and automations, and support costs avoided when the assistant answers users' questions. + +Use the Savings view to: + +- **Report on return on investment**: Share estimated hours and dollars saved with stakeholders. +- **Compare automation value**: See which types of automated work contribute the most time savings. + +## Time saved + +The **Time saved (hours)** chart breaks down estimated hours saved into four categories. + +- **Slack agent**: Pull requests the [agent opens from Slack](/agent/slack). +- **Self-updating automations**: Pull requests from [self-updating content automations](/automations/reference#self-updating-content-automations), such as Update from code changes and Draft changelog. +- **Maintenance automations**: Pull requests from [maintenance automations](/automations/reference#maintenance-automations), such as Translate content and Fix broken links. +- **Custom automations**: Pull requests from [custom automations](/automations/create). + +Mintlify counts only merged pull requests that were first opened during the selected time range. Each pull request adds hours based on the number of changed lines. + +| Changed lines | Hours saved | +| :------------ | :---------- | +| Fewer than 20 | 0.5 | +| 20 to 99 | 2 | +| 100 or more | 5 | + +When the line count for a pull request is unavailable, Mintlify uses a default estimate. + +## Money saved + +The **Money saved** card shows two metrics. + +- **Money saved**: Estimated support cost avoided, calculated as $12 for each question the assistant answers based on the average cost of support tickets across industries. +- **Questions answered by assistant**: A count of conversations with the [assistant](/analytics/assistant) in the selected time range that the assistant answered without routing the user to sales or support. diff --git a/docs.json b/docs.json index 9c1fb0d8b..c25819eef 100644 --- a/docs.json +++ b/docs.json @@ -181,6 +181,7 @@ "analytics/assistant", "analytics/search", "analytics/user-engagements", + "analytics/savings", "optimize/feedback", "analytics/export", "analytics/streaming"