fix(integrations): validate zendesk, pipedrive, and intercom against vendor specs (#10028)

* fix(zendesk): align search, merge, and bulk update requests with the Support API and expose missing block fields

* fix(pipedrive): move activity writes and pipeline listing to API v2, send lead visible_to as a string, guard path ids

* fix(intercom): snooze via the manage-conversation endpoint, coerce snoozed_until, guard path ids, add user/lead recipient types

* fix(integrations): default Intercom message recipients to a documented type, accept boolean done on Pipedrive updates, keep the Pipedrive file_type output

* chore(docs): regenerate integration docs, catalog, and tool metadata

* chore(lint): shrink the explicit-any baseline

* fix(integrations): keep quoted Zendesk search text, require org names on create, validate Intercom snooze timestamps, and tighten Pipedrive outputs

* fix(intercom): label the message recipient id for users, leads, and contacts

Author: waleedlatif1

apps/docs/content/docs/integrations/intercom.mdx

@@ -784,7 +784,7 @@ Create and send a new admin-initiated message in Intercom. Returns API-aligned f
 | `body` | string | Yes | The body of the message |
 | `from_type` | string | Yes | Sender type: "admin" |
 | `from_id` | string | Yes | The ID of the admin sending the message |
-| `to_type` | string | Yes | Recipient type: "contact" |
+| `to_type` | string | Yes | Recipient role: "user" or "lead" |
 | `to_id` | string | Yes | The ID of the contact receiving the message |
 | `created_at` | number | No | Unix timestamp for when the message was created. If not provided, current time is used. |
 

apps/docs/content/docs/integrations/pipedrive.mdx

@@ -186,6 +186,7 @@ Retrieve files from Pipedrive with optional filters
 | `files` | array | Array of file objects from Pipedrive |
 |   ↳ `id` | number | File ID |
 |   ↳ `name` | string | File name |
+|   ↳ `file_name` | string | Stored file name |
 |   ↳ `file_type` | string | File type/extension |
 |   ↳ `file_size` | number | File size in bytes |
 |   ↳ `add_time` | string | When the file was uploaded |
@@ -263,7 +264,8 @@ Retrieve all pipelines from Pipedrive
 | `sort_by` | string | No | Field to sort by: id, update_time, add_time \(default: id\) |
 | `sort_direction` | string | No | Sorting direction: asc, desc \(default: asc\) |
 | `limit` | string | No | Number of results to return \(e.g., "50", default: 100, max: 500\) |
-| `start` | string | No | Pagination start offset \(0-based index of the first item to return\) |
+| `start` | string | No | Ignored: Pipedrive API v2 pages pipelines with cursor instead of an offset |
+| `cursor` | string | No | For pagination, the marker representing the first item on the next page |
 
 #### Output
 
@@ -272,15 +274,15 @@ Retrieve all pipelines from Pipedrive
 | `pipelines` | array | Array of pipeline objects from Pipedrive |
 |   ↳ `id` | number | Pipeline ID |
 |   ↳ `name` | string | Pipeline name |
-|   ↳ `url_title` | string | URL-friendly title |
 |   ↳ `order_nr` | number | Pipeline order number |
-|   ↳ `active` | boolean | Whether the pipeline is active |
-|   ↳ `deal_probability` | boolean | Whether deal probability is enabled |
-|   ↳ `add_time` | string | When the pipeline was created |
-|   ↳ `update_time` | string | When the pipeline was last updated |
+|   ↳ `is_deleted` | boolean | Whether the pipeline is deleted |
+|   ↳ `is_deal_probability_enabled` | boolean | Whether deal probability is enabled |
+|   ↳ `add_time` | string | When the pipeline was created \(ISO 8601\) |
+|   ↳ `update_time` | string | When the pipeline was last updated \(ISO 8601\) |
 | `total_items` | number | Total number of pipelines returned |
 | `has_more` | boolean | Whether more pipelines are available |
-| `next_start` | number | Offset for fetching the next page |
+| `next_start` | number | Always null: API v2 pages with next_cursor instead of an offset |
+| `next_cursor` | string | Cursor for fetching the next page; null on the last page |
 | `success` | boolean | Operation success status |
 
 </ReferenceDetails>
@@ -321,7 +323,7 @@ Retrieve all projects or a specific project from Pipedrive
 | Parameter | Type | Required | Description |
 | --------- | ---- | -------- | ----------- |
 | `project_id` | string | No | Optional: ID of a specific project to retrieve \(e.g., "123"\) |
-| `status` | string | No | Filter by project status: open, completed, deleted \(only for listing all\) |
+| `status` | string | No | Filter by project status: open, completed, canceled, deleted \(only for listing all\) |
 | `limit` | string | No | Number of results to return \(e.g., "50", default: 100, max: 500, only for listing all\) |
 | `cursor` | string | No | For pagination, the marker representing the first item on the next page |
 
@@ -419,7 +421,7 @@ Create a new activity (task) in Pipedrive
 | `due_time` | string | No | Due time in HH:MM format \(e.g., "14:30"\) |
 | `duration` | string | No | Duration in HH:MM format \(e.g., "01:00" for 1 hour\) |
 | `deal_id` | string | No | ID of the deal to associate with \(e.g., "123"\) |
-| `person_id` | string | No | ID of the person to associate with \(e.g., "456"\) |
+| `person_id` | string | No | ID of the person to associate with as the primary participant \(e.g., "456"\) |
 | `org_id` | string | No | ID of the organization to associate with \(e.g., "789"\) |
 | `note` | string | No | Notes for the activity |
 
@@ -533,7 +535,7 @@ Create a new lead in Pipedrive
 | `value_amount` | string | No | Potential value amount \(e.g., "10000"\) |
 | `value_currency` | string | No | Currency code \(e.g., "USD", "EUR", "GBP"\) |
 | `expected_close_date` | string | No | Expected close date in YYYY-MM-DD format \(e.g., "2025-04-15"\) |
-| `visible_to` | string | No | Visibility: 1 \(Owner & followers\), 3 \(Entire company\) |
+| `visible_to` | string | No | Visibility group; meanings depend on the Pipedrive plan. Light, Growth, and Professional: 1 = owner & followers, 3 = entire company. Premium and Ultimate: 1 = owner only, 3 = owner's visibility group, 5 = owner's visibility group and sub-groups, 7 = entire company |
 
 #### Output
 

apps/docs/content/docs/integrations/zendesk.mdx

@@ -317,6 +317,7 @@ Update an existing ticket in Zendesk with support for custom fields
 | `ticketId` | string | Yes | Ticket ID to update as a numeric string \(e.g., "12345"\) |
 | `subject` | string | No | New ticket subject text |
 | `comment` | string | No | Comment text to add to the ticket |
+| `commentPublic` | boolean | No | Whether the comment is a public reply \(true\) or an internal note \(false\). Omit to keep the ticket default |
 | `priority` | string | No | Priority: "low", "normal", "high", or "urgent" |
 | `status` | string | No | Status: "new", "open", "pending", "hold", "solved", or "closed" |
 | `type` | string | No | Type: "problem", "incident", "question", or "task" |
@@ -401,7 +402,7 @@ Update multiple tickets in Zendesk at once (max 100)
 | `priority` | string | No | New priority for all tickets: "low", "normal", "high", or "urgent" |
 | `assigneeId` | string | No | New assignee ID for all tickets as a numeric string \(e.g., "12345"\) |
 | `groupId` | string | No | New group ID for all tickets as a numeric string \(e.g., "67890"\) |
-| `tags` | string | No | Comma-separated tags to add to all tickets \(e.g., "bulk-update, processed"\) |
+| `tags` | string | No | Comma-separated tags that replace the existing tags on all tickets \(e.g., "bulk-update, processed"\) |
 
 #### Output
 
@@ -1247,7 +1248,7 @@ Unified search across tickets, users, and organizations in Zendesk
 
 | Parameter | Type | Required | Description |
 | --------- | ---- | -------- | ----------- |
-| `query` | string | Yes | Search query string using Zendesk search syntax \(e.g., "type:ticket status:open"\) |
+| `query` | string | Yes | Search query string using Zendesk search syntax \(e.g., "status:open priority:urgent"\). The resource type comes from filterType; a "type:" keyword in the query is dropped |
 | `filterType` | string | Yes | Resource type to search for: "ticket", "user", "organization", or "group" |
 | `perPage` | string | No | Results per page as a number string \(default: "100", max: "100"\) |
 | `pageAfter` | string | No | Cursor from a previous response to fetch the next page of results |

apps/sim/blocks/blocks/intercom.ts

@@ -17,6 +17,15 @@ const EVENT_ACTOR_FIELD = ['event_email', 'event_user_id', 'event_contact_id'] a
 /** What an outbound message shows: its subject when set, otherwise its body. */
 const MESSAGE_PREVIEW_FIELD = ['subject', 'body'] as const
 
+/** Intercom requires `snoozed_until` as a whole Unix timestamp in seconds. */
+function toSnoozeTimestamp(value: unknown): number {
+  const timestamp = Number(value)
+  if (!Number.isInteger(timestamp)) {
+    throw new Error('Snooze until must be a whole Unix timestamp in seconds')
+  }
+  return timestamp
+}
+
 export const IntercomBlock: BlockConfig = {
   type: 'intercom',
   name: 'Intercom (Legacy)',
@@ -854,7 +863,11 @@ Return ONLY the subject line - no explanations.`,
       id: 'to_type',
       title: 'To Type',
       type: 'dropdown',
-      options: [{ label: 'Contact', id: 'contact' }],
+      options: [
+        { label: 'User', id: 'user' },
+        { label: 'Lead', id: 'lead' },
+        { label: 'Contact', id: 'contact' },
+      ],
       required: true,
       condition: {
         field: 'operation',
@@ -864,9 +877,9 @@ Return ONLY the subject line - no explanations.`,
     {
       id: 'to_id',
       title: 'To ID',
-      canvasNoun: 'a contact ID',
+      canvasNoun: 'a recipient ID',
       type: 'short-input',
-      placeholder: 'Contact ID',
+      placeholder: 'User, lead, or contact ID',
       required: true,
       condition: {
         field: 'operation',
@@ -1354,6 +1367,7 @@ Return ONLY the numeric timestamp.`,
           ticket_open,
           ticket_is_shared,
           ticket_snoozed_until,
+          snoozed_until,
           ticket_assignee_id,
           tag_name,
           tag_id_update,
@@ -1406,6 +1420,10 @@ Return ONLY the numeric timestamp.`,
           cleanParams.include_translations = include_translations === 'true'
         }
 
+        if (operation === 'snooze_conversation' && snoozed_until) {
+          cleanParams.snoozed_until = toSnoozeTimestamp(snoozed_until)
+        }
+
         if (operation === 'close_conversation' && close_body) {
           cleanParams.body = close_body
         }
@@ -1638,6 +1656,7 @@ export const IntercomV2Block: BlockConfig = {
           ticket_open,
           ticket_is_shared,
           ticket_snoozed_until,
+          snoozed_until,
           ticket_assignee_id,
           tag_name,
           tag_id_update,
@@ -1690,6 +1709,10 @@ export const IntercomV2Block: BlockConfig = {
           cleanParams.include_translations = include_translations === 'true'
         }
 
+        if (operation === 'snooze_conversation' && snoozed_until) {
+          cleanParams.snoozed_until = toSnoozeTimestamp(snoozed_until)
+        }
+
         if (operation === 'close_conversation' && close_body) {
           cleanParams.body = close_body
         }

apps/sim/blocks/blocks/pipedrive.ts

@@ -399,7 +399,7 @@ Return ONLY the date string in YYYY-MM-DD format - no explanations, no quotes, n
       placeholder: 'Pagination cursor from previous response',
       condition: {
         field: 'operation',
-        value: ['get_all_deals', 'get_projects'],
+        value: ['get_all_deals', 'get_projects', 'get_pipelines'],
       },
     },
     {
@@ -415,7 +415,6 @@ Return ONLY the date string in YYYY-MM-DD format - no explanations, no quotes, n
           'get_files',
           'get_pipeline_deals',
           'get_mail_messages',
-          'get_pipelines',
         ],
       },
     },
@@ -448,6 +447,8 @@ Return ONLY the date string in YYYY-MM-DD format - no explanations, no quotes, n
         { label: 'All', id: '' },
         { label: 'Open', id: 'open' },
         { label: 'Completed', id: 'completed' },
+        { label: 'Canceled', id: 'canceled' },
+        { label: 'Deleted', id: 'deleted' },
       ],
       value: () => '',
       condition: { field: 'operation', value: ['get_projects'] },