Skip to content
Merged
Show file tree
Hide file tree
Changes from all commits
Commits
File filter

Filter by extension

Filter by extension

Conversations
Failed to load comments.
Loading
Jump to
Jump to file
Failed to load files.
Loading
Diff view
Diff view
4 changes: 2 additions & 2 deletions platform/support/pricing.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -142,7 +142,7 @@ Both **Teams** and **Enterprise** include a **dedicated Slack support channel**.

## Billing and subscription management

Open **Billing** in your [Graphify workspace](https://app.graphify.com?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing) to review the current plan, seats, billing interval, and renewal information. Use its billing portal for payment details, invoices, and cancellation. Only workspace **owners** and **billing** members can open the portal. Owners and billing members can buy seats. When every Teams seat is in use, only the Owner can add a seat while inviting someone or approving an access request.
Open **Billing** in your [Graphify workspace](https://app.graphify.com?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing) to review the current plan, seats, billing interval, and renewal information. The current plan shows a short renewal line when it applies: **Trial ends:** and the date during a trial, **Next renewal:** and the date on a paid plan that's still set to renew, and **Canceled. Does not renew** after you cancel. A Free plan with no subscription omits this line. A Free plan that's past due shows **Does not renew**. Use its billing portal for payment details, invoices, and cancellation. Only workspace **owners** and **billing** members can open the portal. Owners and billing members can buy seats. When every Teams seat is in use, only the Owner can add a seat while inviting someone or approving an access request.

### Your agent's activity on Billing

Expand All @@ -159,7 +159,7 @@ If a paid payment fails, the workspace stays open during a grace period. A banne

### Cancel a paid plan

Paid subscriptions renew until cancelled. Under the standard [Terms of Service](https://graphify.com/terms?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing), cancellation takes effect at the end of the current billing period, and paid fees are non-refundable except where required by law. After that, the workspace stays usable on the Free plan (within Free allowances). Review the confirmation shown when changing a plan or seat count. Enterprise invoicing and changes follow the agreement with your account team.
Paid subscriptions renew until cancelled. Under the standard [Terms of Service](https://graphify.com/terms?utm_source=docs&utm_medium=link&utm_campaign=platform-support-pricing), cancellation takes effect at the end of the current billing period, and paid fees are non-refundable except where required by law. After that, the workspace stays usable on the Free plan (within Free allowances). If a Teams subscription has ended, **Billing** shows **Resubscribe to Teams**. The page says your members and shared graphs are still here. Choose how many developers to restart it with. Owners and billing members can resubscribe. Everyone else sees **Ask the workspace owner to resubscribe to Teams.** Review the confirmation shown when changing a plan or seat count. Enterprise invoicing and changes follow the agreement with your account team.

## Open-source and startup programs

Expand Down
2 changes: 2 additions & 0 deletions platform/workspaces-and-members.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -52,6 +52,8 @@ Member management is available on **Teams** workspaces. Free and Pro personal wo
Teams invitations expire after **48 hours**. **Resend** issues a new accept link and starts a fresh 48-hour window. If the invite adds a paid seat when it is accepted, only an Owner can resend it. An expired invite returns an error on accept; send a new invite or resend from **Members**.
</Note>

A pending invite that will add a paid seat is marked **Adds a paid seat on accept**. You're only charged if they accept. If a seat frees up first, they take that seat and nothing is charged. A declined or expired invite also costs nothing.

## Request access

If a teammate already installed Graphify on your GitHub organization, connecting that org can offer **request access** instead of creating a second workspace. Only the Owner can approve or deny pending requests, on **Members** and in **Settings**. Admins can see them.
Expand Down
Loading