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mention the request id echo when contacting support #240

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SyedFahad7 merged 1 commit into from
Nov 11, 2026
Merged

mention the request id echo when contacting support #240

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2 changes: 1 addition & 1 deletion platform/support/faqs.mdx
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Expand Up @@ -121,7 +121,7 @@ Yes, with [Enterprise](/platform/support/pricing#enterprise), which is self-host

## Still stuck

Ask in [Discord](https://discord.gg/graphify). Teams and Enterprise workspaces also have a dedicated Slack support channel. For the open-source engine, open a [GitHub issue](https://github.com/Graphify-Labs/graphify/issues). Include what you ran, the exact error, and the `correlationId` from an API error if there is one.
Ask in [Discord](https://discord.gg/graphify). Teams and Enterprise workspaces also have a dedicated Slack support channel. For the open-source engine, open a [GitHub issue](https://github.com/Graphify-Labs/graphify/issues). Include what you ran, the exact error, and the `correlationId` from an API error if there is one. If you sent `X-Request-Id` and got it back, include that as well.

## Next steps

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2 changes: 1 addition & 1 deletion platform/support/rate-limits.mdx
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Expand Up @@ -85,7 +85,7 @@ The console shows plan limits as messages:
| **Monthly reviews used** | The plan's reviews for this month are used. |
| **Workspace paused** | A Free workspace wasn't used for 7 days, so indexing and reviews are paused. Click **Resume** on **Repositories**. See [Inactive Free workspaces](/platform/support/pricing#inactive-free-workspaces). |

Include the `correlationId` from the response, or the `X-Correlation-ID` header, when you contact support. It lets the team find your request.
Include the `correlationId` from the response, or the `X-Correlation-ID` header, when you contact support. If your client sent `X-Request-Id` and the response echoed it, include that too. It lets the team find your request. See [Troubleshooting](/platform/support/troubleshooting) for the format and when the header is not echoed.

## Need more capacity

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2 changes: 2 additions & 0 deletions platform/support/troubleshooting.mdx
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Expand Up @@ -18,6 +18,8 @@ Every API error has the same shape. Include the `correlationId` when you contact
}
```

If your client sends an `X-Request-Id` header, Graphify echoes it on the response, except on publicly cached responses such as `/.well-known/*`. The value must be 1 to 128 characters from letters, digits, and `._:+=/-`. This does not replace `correlationId` or the `X-Correlation-ID` header. Include both when you contact support if you have them. Cross-origin browser callers can't use `X-Request-Id`.

## Sign-in and MCP OAuth errors

### MCP client shows "Needs login" or "needs authentication"
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