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6 changes: 5 additions & 1 deletion fern/advanced/sip/sip.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -17,7 +17,11 @@ Use the API base URL, private key, and SIP host from the same Vapi region. Do no
| United States | `dashboard.vapi.ai` | `https://api.vapi.ai` | `sip.vapi.ai` |
| European Union | `dashboard.eu.vapi.ai` | `https://api.eu.vapi.ai` | `sip.eu.vapi.ai` |

For EU organizations, create the SIP phone number against the EU API with an EU dashboard private key:
<Warning>
Vapi's EU region is at capacity. Vapi does not accept new EU organizations or offer new add-ons for existing EU organizations. New users should [create an account in the US region](https://dashboard.vapi.ai/register). If you require Vapi-hosted EU data residency, [contact Sales](https://vapi.ai/sales).
</Warning>

For existing EU organizations, create the SIP phone number against the EU API with an EU dashboard private key:

```bash
curl -X POST https://api.eu.vapi.ai/phone-number \
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12 changes: 8 additions & 4 deletions fern/calls/call-concurrency.mdx
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Expand Up @@ -12,7 +12,7 @@ Call concurrency represents how many Vapi calls can be active at the same time.
**In this guide, you'll learn to:**
- Understand the default concurrency allocation and when it is usually sufficient
- Keep outbound and inbound workloads within plan limits
- Increase reserved capacity directly from the Vapi Dashboard
- Increase reserved capacity directly from the Vapi Dashboard where add-ons are available
- Inspect concurrency data through API responses and analytics queries

## What is concurrency?
Expand All @@ -28,7 +28,7 @@ Every Vapi account includes **10 concurrent call slots** by default. When all sl
</Card>
</CardGroup>

These limits ensure the underlying compute stays reliable for every customer. Higher concurrency requires reserving additional capacity, which Vapi provides through custom or add-on plans.
These limits ensure the underlying compute stays reliable for every customer. Higher concurrency requires reserving additional capacity, which Vapi provides through custom or add-on plans where capacity is available.

## Managing concurrency

Expand All @@ -41,15 +41,19 @@ Batch long lead lists into smaller chunks (for example, 50–100 numbers) and ru
If you regularly exceed **50,000 minutes per month**, talk with Vapi about:

- **Custom plans** that include higher baked-in concurrency
- **Add-on bundles** that let you purchase extra call lines only when you need them
- **Add-on bundles in the US region** that let you purchase extra call lines only when you need them

<Tip>
Use billing reports to pair minute usage with concurrency spikes so you can upgrade before calls are blocked.
</Tip>

## Increase your concurrency limit

You can raise or reserve more call lines without contacting support:
<Warning>
Vapi's EU region is at capacity. Vapi does not accept new EU organizations or offer new add-ons for existing EU organizations. New users should [create an account in the US region](https://dashboard.vapi.ai/register). If you require Vapi-hosted EU data residency, [contact Sales](https://vapi.ai/sales).
</Warning>

In the US region, you can raise or reserve more call lines without contacting support:

1. Open the [Vapi Dashboard](https://dashboard.vapi.ai/settings/billing).
2. Navigate to **Settings → Billing**.
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4 changes: 4 additions & 0 deletions fern/security-and-privacy/data-flow.mdx
Original file line number Diff line number Diff line change
Expand Up @@ -380,6 +380,10 @@ Even with maximum custom configuration, certain data passes through Vapi's orche
</Accordion>

<Accordion title="Data residency compliance">
<Warning>
Vapi's EU region is at capacity. Vapi does not accept new EU organizations or offer new add-ons for existing EU organizations. New users should [create an account in the US region](https://dashboard.vapi.ai/register). If you require Vapi-hosted EU data residency, [contact Sales](https://vapi.ai/sales).
</Warning>

- Use **custom bucket storage** in your required region
- Use **custom LLM** hosted in-region OR provider with regional endpoints
- Use **custom Voice** hosted in-region if needed
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