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Error message when starting virtual machine through ISO #10570

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Description

@huliangshan

problem

Unable to orchestrate the start of VM instance {"instanceName":"i-2-15-VM","uuid":"f0824508-98b7-4722-96cd-88d9172dee64"}.

versions

4.20

The steps to reproduce the bug

  1. ISO is using Ubuntu 20.04
  2. Error occurred after creating virtual machine

...

What to do about it?

No response

Activity

  1. boring-cyborg commented on Mar 14, 2025

    @boring-cyborg

    Thanks for opening your first issue here! Be sure to follow the issue template!

  2. weizhouapache commented on Mar 14, 2025

    @weizhouapache
    Member

    @huliangshan
    any logs of the async job ?

  3. huliangshan commented on Mar 14, 2025

    @huliangshan
    Author

    @weizhouapache I think it's a problem with the image. When registering for ISO, simply download without checking the box and it will work fine. Skipping auxiliary storage may cause issues.

  4. weizhouapache commented on Mar 14, 2025

    @weizhouapache
    Member

    @weizhouapache I think it's a problem with the image. When registering for ISO, simply download without checking the box and it will work fine. Skipping auxiliary storage may cause issues.

    @huliangshan
    did you mean

    • it worked if "direct download" is NOT checked
    • it did not work if "direct download" is checked
  5. huliangshan commented on Mar 14, 2025

    @huliangshan
    Author

    @weizhouapache Yes, because if the option to download directly is not selected, it will download the complete file to the auxiliary storage. If the option to download directly is selected, it seems that the download was not successful, which caused the failure

  6. weizhouapache commented on Mar 14, 2025

    @weizhouapache
    Member

    @weizhouapache Yes, because if the option to download directly is not selected, it will download the complete file to the auxiliary storage. If the option to download directly is selected, it seems that the download was not successful, which caused the failure

    when you register direct-download ISO with a https URL, you need to upload the certificate
    Please refer to the APIs
    https://cloudstack.apache.org/api/apidocs-4.20/apis/uploadTemplateDirectDownloadCertificate.html
    https://cloudstack.apache.org/api/apidocs-4.20/apis/provisionTemplateDirectDownloadCertificate.html

  7. locked and limited conversation to collaborators on Mar 14, 2025
  8. converted this issue into a discussion #10573 on Mar 14, 2025
  9. added this to the unplanned milestone on Sep 20, 2025
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