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Host stuck state: Alert, When add Secondary storage #10661
I have plan deploy 1 zone use local disk and GPU, Because i don't need HA, i don't deploy any shared storage to primary storage. I using only local disk for primary storage.
When i setup Secondary storage use NFS for store template and ISO, KVM host in Zone state stuck on alert, To make sure the NFS configuration works fine, I mounted it manually on the kvm host and managerment and it worked fine
when i created the zone i saw it still created 2 system vm for the zone and it worked fine, things only got worse when i started creating VMs and digging deeper into them
Can you edit the description to make more clear what the issue is?
Is it that the VMs you speak about are not deploying or starting?
Or are they but not functional?
Can you log in to the systemVMs?
Can you register templates?
Can the host reach the NFS?
=> Host can connect to nfs server, i tried mounting nfs folder manually on hosts to make sure it works properly
Can you share the agent log for the host?
=> Below is the agent log on host.
2025-04-11 10:42:56,783 INFO [cloud.agent.Agent] (Agent-Handler-1:[]) (logid:) Reconnecting to host:
2025-04-11 10:42:56,783 INFO [utils.nio.NioClient] (Agent-Handler-1:[]) (logid:) Connecting to :8250
2025-04-11 10:42:56,784 INFO [utils.nio.Link] (Agent-Handler-1:[]) (logid:) Conf file found: /etc/cloudstack/agent/agent.properties
2025-04-11 10:42:56,825 INFO [utils.nio.NioClient] (Agent-Handler-1:[]) (logid:) SSL: Handshake done
2025-04-11 10:42:56,825 INFO [utils.nio.NioClient] (Agent-Handler-1:[]) (logid:) Connected to :8250
2025-04-11 10:42:56,877 INFO [utils.linux.KVMHostInfo] (Agent-Handler-1:[]) (logid:) Fetching CPU speed from command "lscpu".
2025-04-11 10:42:56,914 ERROR [utils.linux.KVMHostInfo] (Agent-Handler-1:[]) (logid:) Unable to retrieve the CPU speed from lscpu. java.lang.NullPointerException
2025-04-11 10:42:56,914 INFO [utils.linux.KVMHostInfo] (Agent-Handler-1:[]) (logid:) Fetching CPU speed from file [/sys/devices/system/cpu/cpu0/cpufreq/base_frequency].
2025-04-11 10:42:56,915 INFO [utils.linux.KVMHostInfo] (Agent-Handler-1:[]) (logid:) Retrieved value [2000000] from file [/sys/devices/system/cpu/cpu0/cpufreq/base_frequency]. This corresponds to a CPU speed of [2000] MHz.
2025-04-11 10:42:56,915 INFO [utils.linux.KVMHostInfo] (Agent-Handler-1:[]) (logid:) Fetching host CPU arch
2025-04-11 10:42:56,926 INFO [kvm.resource.LibvirtComputingResource] (Agent-Handler-1:[]) (logid:) Host uses control group [cgroup2fs].
2025-04-11 10:42:56,926 INFO [kvm.resource.LibvirtComputingResource] (Agent-Handler-1:[]) (logid:) Calculating the max shares of the host.
2025-04-11 10:42:56,926 INFO [kvm.resource.LibvirtComputingResource] (Agent-Handler-1:[]) (logid:) The max shares of the host is [64000].
2025-04-11 10:42:57,009 WARN [utils.script.Script] (Agent-Handler-1:[]) (logid:) Execution of process [1715251] for command [/bin/bash -c virt-v2v --version ] failed.
2025-04-11 10:42:57,009 WARN [utils.script.Script] (Agent-Handler-1:[]) (logid:) Process [1715251] for command [/bin/bash -c virt-v2v --version ] encountered the error: [127].
2025-04-11 10:42:57,030 INFO [kvm.storage.LibvirtStorageAdaptor] (Agent-Handler-1:[]) (logid:) Attempting to create storage pool 4952e569-130a-4dd8-817c-78f945323cfa (Filesystem) in libvirt
2025-04-11 10:42:57,052 INFO [kvm.storage.LibvirtStorageAdaptor] (Agent-Handler-1:[]) (logid:) Found existing defined storage pool 4952e569-130a-4dd8-817c-78f945323cfa, using it.
2025-04-11 10:42:57,052 INFO [kvm.storage.LibvirtStorageAdaptor] (Agent-Handler-1:[]) (logid:) Trying to fetch storage pool 4952e569-130a-4dd8-817c-78f945323cfa from libvirt
2025-04-11 10:42:57,078 INFO [cloud.agent.Agent] (Agent-Handler-2:[]) (logid:) Process agent startup answer, agent id = 0
2025-04-11 10:42:57,079 INFO [cloud.agent.Agent] (Agent-Handler-2:[]) (logid:) Startup Response Received: agent id = 0
2025-04-11 10:42:57,577 WARN [cloud.agent.Agent] (Agent-Handler-5:[]) (logid:8c3b34cc) Unable to send response: null
here is the log from the management server i found. hope it helps
I don't use KVM migration so I didn't install it, Other hosts also do not need to install this package and it still works fine. After I installed it, the log also no longer has the alert, but the host is still stuck in the alert.
Log on agent:
2025-04-11 16:26:49,589 INFO [cloud.agent.Agent] (Agent-Handler-2:[]) (logid:) Reconnecting to host:
2025-04-11 16:26:49,590 INFO [utils.nio.NioClient] (Agent-Handler-2:[]) (logid:) Connecting to :8250
2025-04-11 16:26:49,591 INFO [utils.nio.Link] (Agent-Handler-2:[]) (logid:) Conf file found: /etc/cloudstack/agent/agent.properties
2025-04-11 16:26:49,677 INFO [utils.nio.NioClient] (Agent-Handler-2:[]) (logid:) SSL: Handshake done
2025-04-11 16:26:49,677 INFO [utils.nio.NioClient] (Agent-Handler-2:[]) (logid:) Connected to :8250
2025-04-11 16:26:49,706 INFO [utils.linux.KVMHostInfo] (Agent-Handler-1:[]) (logid:) Fetching CPU speed from command "lscpu".
2025-04-11 16:26:49,740 ERROR [utils.linux.KVMHostInfo] (Agent-Handler-1:[]) (logid:) Unable to retrieve the CPU speed from lscpu. java.lang.NullPointerException: Cannot invoke "String.trim()" because "in" is null
at java.base/jdk.internal.math.FloatingDecimal.readJavaFormatString(FloatingDecimal.java:1838)
at java.base/jdk.internal.math.FloatingDecimal.parseFloat(FloatingDecimal.java:122)
at java.base/java.lang.Float.parseFloat(Float.java:476)
at org.apache.cloudstack.utils.linux.KVMHostInfo.getCpuSpeedFromCommandLscpu(KVMHostInfo.java:141)
at org.apache.cloudstack.utils.linux.KVMHostInfo.getCpuSpeed(KVMHostInfo.java:116)
at org.apache.cloudstack.utils.linux.KVMHostInfo.getHostInfoFromLibvirt(KVMHostInfo.java:196)
at org.apache.cloudstack.utils.linux.KVMHostInfo.(KVMHostInfo.java:69)
at com.cloud.hypervisor.kvm.resource.LibvirtComputingResource.initialize(LibvirtComputingResource.java:3672)
at com.cloud.agent.Agent.sendStartup(Agent.java:458)
at com.cloud.agent.Agent$ServerHandler.doTask(Agent.java:1128)
at com.cloud.utils.nio.Task.call(Task.java:83)
at com.cloud.utils.nio.Task.call(Task.java:29)
at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
at java.base/java.lang.Thread.run(Thread.java:840)
2025-04-11 16:26:49,741 INFO [utils.linux.KVMHostInfo] (Agent-Handler-1:[]) (logid:) Fetching CPU speed from file [/sys/devices/system/cpu/cpu0/cpufreq/base_frequency].
2025-04-11 16:26:49,742 INFO [utils.linux.KVMHostInfo] (Agent-Handler-1:[]) (logid:) Retrieved value [2000000] from file [/sys/devices/system/cpu/cpu0/cpufreq/base_frequency]. This corresponds to a CPU speed of [2000] MHz.
2025-04-11 16:26:49,742 INFO [utils.linux.KVMHostInfo] (Agent-Handler-1:[]) (logid:) Fetching host CPU arch
2025-04-11 16:26:49,753 INFO [kvm.resource.LibvirtComputingResource] (Agent-Handler-1:[]) (logid:) Host uses control group [cgroup2fs].
2025-04-11 16:26:49,753 INFO [kvm.resource.LibvirtComputingResource] (Agent-Handler-1:[]) (logid:) Calculating the max shares of the host.
2025-04-11 16:26:49,753 INFO [kvm.resource.LibvirtComputingResource] (Agent-Handler-1:[]) (logid:) The max shares of the host is [64000].
2025-04-11 16:26:49,898 INFO [kvm.storage.LibvirtStorageAdaptor] (Agent-Handler-1:[]) (logid:) Attempting to create storage pool 4952e569-130a-4dd8-817c-78f945323cfa (Filesystem) in libvirt
2025-04-11 16:26:49,901 INFO [kvm.storage.LibvirtStorageAdaptor] (Agent-Handler-1:[]) (logid:) Found existing defined storage pool 4952e569-130a-4dd8-817c-78f945323cfa, using it.
2025-04-11 16:26:49,902 INFO [kvm.storage.LibvirtStorageAdaptor] (Agent-Handler-1:[]) (logid:) Trying to fetch storage pool 4952e569-130a-4dd8-817c-78f945323cfa from libvirt
2025-04-11 16:26:49,947 INFO [cloud.agent.Agent] (Agent-Handler-2:[]) (logid:) Process agent startup answer, agent id = 0
2025-04-11 16:26:49,949 INFO [cloud.agent.Agent] (Agent-Handler-2:[]) (logid:) Startup Response Received: agent id = 0
2025-04-11 16:26:50,236 WARN [cloud.agent.Agent] (Agent-Handler-1:[]) (logid:6ffc30f3) Unable to send response: null
All kvm hosts use NFSv4 and i have never had any problems with it before
I tried another test case. I added a primary storage using NFS to the above zone and it worked fine without any problems.
when i add nfs as secondary storage i notice it mounts to manager and kvm host, however it is removed from manager and host after the process of syncing templates to this secondary storage is complete. Then the state of kvm host agent will change to alert
I have setup a new zone and this is the log related to secondary storage when I create the zone. if you need any more logs please give me more info about it, there are quite a few logs and it's confusing me
Note: I have to change the system template because my system is isolated from the internet so I need to download it to a local repository and then register the system template from there to avoid some errors when it tries to download it from the internet.
2025-04-15 10:19:35,765 DEBUG [c.c.a.ApiServlet] (qtp1404565079-3462:[ctx-e9a4f837]) (logid:5e0fa690) ===START=== -- GET name=gpu_temp&provider=NFS&zoneid=914dcaa9-4e16-4897-b3b3-3f240da4da68&url=nfs:%2F%2F172.29.0.4%2Fexport%2Ftemp-gpu-02&command=addImageStore&response=json&sessionkey=3NI7FMyUKba5a0DnprCgcrGKmBU
2025-04-15 10:19:35,765 DEBUG [c.c.a.ApiServlet] (qtp1404565079-3462:[ctx-e9a4f837]) (logid:5e0fa690) Two factor authentication is already verified for the user 2, so skipping
2025-04-15 10:19:35,774 DEBUG [c.c.a.ApiServer] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) CIDRs from which account 'Account [{"accountName":"admin","id":2,"uuid":"101eb92f-8616-11ef-9375-0050569bf5b3"}]' is allowed to perform API calls: 0.0.0.0/0,::/0
2025-04-15 10:19:35,778 DEBUG [o.a.c.a.StaticRoleBasedAPIAccessChecker] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) RoleService is enabled. We will use it instead of StaticRoleBasedAPIAccessChecker.
2025-04-15 10:19:35,778 DEBUG [o.a.c.r.ApiRateLimitServiceImpl] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) API rate limiting is disabled. We will not use ApiRateLimitService.
2025-04-15 10:19:35,787 INFO [o.a.c.s.d.l.CloudStackImageStoreLifeCycleImpl] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Trying to add a new data store at nfs:///export/temp-gpu-02 to data center 13
2025-04-15 10:19:36,083 ERROR [o.a.c.s.i.TemplateServiceImpl] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) No remote endpoint to send command, check if host or ssvm is down?
2025-04-15 10:19:36,083 DEBUG [o.a.c.s.i.TemplateServiceImpl] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) can not list template for secondary storage host 25
2025-04-15 10:19:36,106 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Executing command [/bin/bash -c sudo mount -t nfs :/export/temp-gpu-02 /tmp/tmp3484467797256588955 ].
2025-04-15 10:19:36,269 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Successfully executed process [1463163] for command [/bin/bash -c sudo mount -t nfs :/export/temp-gpu-02 /tmp/tmp3484467797256588955 ].
2025-04-15 10:19:36,270 INFO [c.c.u.SystemVmTemplateRegistration] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) SystemVM template not seeded
2025-04-15 10:19:36,270 INFO [c.c.u.SystemVmTemplateRegistration] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Unmounting store
2025-04-15 10:19:36,270 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Executing command [/bin/bash -c sudo umount /tmp/tmp3484467797256588955 ].
2025-04-15 10:19:36,317 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Successfully executed process [1463172] for command [/bin/bash -c sudo umount /tmp/tmp3484467797256588955 ].
2025-04-15 10:19:36,318 ERROR [c.c.u.SystemVmTemplateRegistration] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Failed to delete temporary directory: /tmp/tmp3484467797256588955
2025-04-15 10:19:36,318 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Executing command [/bin/bash -c sudo mount -t nfs :/export/temp-gpu-02 /tmp/tmp2932083128175864809 ].
2025-04-15 10:19:36,439 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Successfully executed process [1463176] for command [/bin/bash -c sudo mount -t nfs :/export/temp-gpu-02 /tmp/tmp2932083128175864809 ].
2025-04-15 10:19:36,455 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Looking for setup-sysvm-tmplt in the classpath
2025-04-15 10:19:36,455 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) System resource: null
2025-04-15 10:19:36,455 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Classpath resource: file:/usr/share/cloudstack-common/scripts/storage/secondary/setup-sysvm-tmplt
2025-04-15 10:19:36,455 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Absolute path = /usr/share/cloudstack-common/scripts/storage/secondary/setup-sysvm-tmplt
2025-04-15 10:19:36,455 DEBUG [c.c.u.SystemVmTemplateRegistration] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Executing command [/usr/share/cloudstack-common/scripts/storage/secondary/setup-sysvm-tmplt -u 56a71448-0c8f-42f6-802a-747a16db119e -f /usr/share/cloudstack-management/templates/systemvm/systemvmtemplate-4.20.0-x86_64-kvm.qcow2.bz2 -h kvm -d /tmp/tmp2932083128175864809/template/tmpl/1/523 ].
2025-04-15 10:20:50,631 DEBUG [c.c.u.SystemVmTemplateRegistration] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Successfully executed process [1463183] for command [/usr/share/cloudstack-common/scripts/storage/secondary/setup-sysvm-tmplt -u 56a71448-0c8f-42f6-802a-747a16db119e -f /usr/share/cloudstack-management/templates/systemvm/systemvmtemplate-4.20.0-x86_64-kvm.qcow2.bz2 -h kvm -d /tmp/tmp2932083128175864809/template/tmpl/1/523 ].
2025-04-15 10:20:50,631 DEBUG [c.c.u.SystemVmTemplateRegistration] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) + [[ ! -u 56a71448-0c8f-42f6-802a-747a16db119e -f /usr/share/cloudstack-management/templates/systemvm/systemvmtemplate-4.20.0-x86_64-kvm.qcow2.bz2 -h kvm -d /tmp/tmp2932083128175864809/template/tmpl/1/523 =~ ^-.+ ]]
2025-04-15 10:20:50,632 WARN [c.c.u.SystemVmTemplateRegistration] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Failed to read from template.properties java.io.FileNotFoundException: /tmp/tmp2932083128175864809/template/tmpl/1/523/template.properties (Permission denied)
2025-04-15 10:20:50,640 INFO [c.c.u.SystemVmTemplateRegistration] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Unmounting store
2025-04-15 10:20:50,640 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Executing command [/bin/bash -c sudo umount /tmp/tmp2932083128175864809 ].
2025-04-15 10:20:50,697 DEBUG [c.c.u.s.Script] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) Successfully executed process [1463502] for command [/bin/bash -c sudo umount /tmp/tmp2932083128175864809 ].
2025-04-15 10:20:50,796 INFO [c.c.a.ApiServlet] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) (userId=2 accountId=2 sessionId=node01kshhea6vhla8mgsf216v2ie21) -- GET name=gpu_temp&provider=NFS&zoneid=914dcaa9-4e16-4897-b3b3-3f240da4da68&url=nfs:%2F%2F172.29.0.4%2Fexport%2Ftemp-gpu-02&command=addImageStore&response=json&sessionkey=3NI7FMyUKba5a0DnprCgcrGKmBU 200 {"addimagestoreresponse":{"imagestore":{"id":"200b0d4c-f0ec-4d4b-a43b-c894ece6cbc5","zoneid":"914dcaa9-4e16-4897-b3b3-3f240da4da68","zonename":"C.K.GPU","name":"gpu_temp","url":"nfs:///export/temp-gpu-02","protocol":"nfs","providername":"NFS","scope":"ZONE","readonly":false,"hasannotations":false}}}
2025-04-15 10:20:50,796 DEBUG [c.c.a.ApiServlet] (qtp1404565079-3462:[ctx-e9a4f837, ctx-5e82adf5]) (logid:5e0fa690) ===END=== -- GET name=gpu_temp&provider=NFS&zoneid=914dcaa9-4e16-4897-b3b3-3f240da4da68&url=nfs:%2F%2F172.29.0.4%2Fexport%2Ftemp-gpu-02&command=addImageStore&response=json&sessionkey=3NI7FMyUKba5a0DnprCgcrGKmBU
Activity
DaanHoogland commentedon Apr 9, 2025
@leduyquy,
Can you edit the description to make more clear what the issue is?
Is it that the VMs you speak about are not deploying or starting?
Or are they but not functional?
Can you log in to the systemVMs?
Can you register templates?
leduyquy commentedon Apr 10, 2025
HI @DaanHoogland
when i add secondary storage using NFS to zone, the KVM host gets stuck in alert state
like it:
now i can't deploy VM, register template or do anything else. The problem was only resolved when I removed the secondary storage from the zone.
I have another zone, it uses ceph for primary storage and doesn't have the above problem.
DaanHoogland commentedon Apr 10, 2025
So when you add a secondary storage to an already enabled zone, @leduyquy ?
Can the host reach the NFS?
Can you share the agent log for the host?
leduyquy commentedon Apr 11, 2025
Can the host reach the NFS?
=> Host can connect to nfs server, i tried mounting nfs folder manually on hosts to make sure it works properly
Can you share the agent log for the host?
=> Below is the agent log on host.
here is the log from the management server i found. hope it helps
DaanHoogland commentedon Apr 11, 2025
@leduyquy , it seems
/bin/bash -c virt-v2v --versionfails, can you execute that manually on the host?leduyquy commentedon Apr 11, 2025
I don't use KVM migration so I didn't install it, Other hosts also do not need to install this package and it still works fine. After I installed it, the log also no longer has the alert, but the host is still stuck in the alert.
Log on agent:
DaanHoogland commentedon Apr 11, 2025
@leduyquy ,
can you execute
on the host (and compare it to the output on the other hosts)?
leduyquy commentedon Apr 11, 2025
I don't think it's related to the problem I'm having.
I see it will get GHz info from CPU Model name, however for gold series CPU it has removed it from CPU name.
In host problem:
In another host:
I think there is a problem with secondary storage, because when I remove it from the zone, the host changes to state: UP
DaanHoogland commentedon Apr 11, 2025
sounds reasonable, but as a followup, do the rest of the hosts all look the same?
it must be the combination host/secondary storage as far as I understand, if all other hosts function normally.
DaanHoogland commentedon Apr 11, 2025
btw, can you also check nfs versions used on the server and the clients?
leduyquy commentedon Apr 14, 2025
All kvm hosts use NFSv4 and i have never had any problems with it before
I tried another test case. I added a primary storage using NFS to the above zone and it worked fine without any problems.
when i add nfs as secondary storage i notice it mounts to manager and kvm host, however it is removed from manager and host after the process of syncing templates to this secondary storage is complete. Then the state of kvm host agent will change to alert
leduyquy commentedon Apr 14, 2025
Update: I checked further and found that it is only mounted nfs secondary storage at Secondary Storage VMs
DaanHoogland commentedon Apr 14, 2025
this seems alright.
it should not be the reason the host goes to alert state.
weizhouapache commentedon Apr 14, 2025
maybe we need to check what triggered the kvm agent investigation
(which caused the host to Alert state as there is no NFS mounted)
@leduyquy
can you share the full management-server log ?
leduyquy commentedon Apr 15, 2025
I have setup a new zone and this is the log related to secondary storage when I create the zone. if you need any more logs please give me more info about it, there are quite a few logs and it's confusing me
Note: I have to change the system template because my system is isolated from the internet so I need to download it to a local repository and then register the system template from there to avoid some errors when it tries to download it from the internet.