docs(troubleshooting): add support diagnostics page - #336
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Pull request overview
Adds a new Troubleshooting subpage that guides users on what information to provide when contacting support, including how to collect a support bundle and when switch-level diagnostics may be needed.
Changes:
- Added a new “Contacting Support” troubleshooting page with recommended details to include, support bundle collection steps, and confidentiality guidance.
- Updated troubleshooting navigation to include the new page.
Reviewed changes
Copilot reviewed 2 out of 2 changed files in this pull request and generated 1 comment.
| File | Description |
|---|---|
| docs/troubleshooting/contacting_support.md | New documentation page describing what to gather and share when engaging support (bundle collection, switch dumps, confidentiality). |
| docs/troubleshooting/.pages | Adds the new page to the troubleshooting section navigation. |
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Updating this one with learnings from #353 |
Signed-off-by: Pau Capdevila <pau@githedgehog.com>
Adds a section on collecting /var/log/agent.log for BGP/BFD/interface issues that won't stabilize, learned from a real triage where the support bundle's Agent CR status looked converged the whole time despite active flapping (#353). Also rewords the raw-output bullet per review: encourage raw output plus the reporter's own summary, not raw output instead of one. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com> Signed-off-by: Pau Capdevila <pau@githedgehog.com>
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Adds a "Contacting Support" page to the troubleshooting section: what to include when reaching out (version/topology, symptom + timing, affected nodes, existing diagnostics), how to collect a support bundle (
hhfabctl support dump -y), when switch-levelshow techsupportcaptures may be requested, and a note that these artifacts should be treated as confidential.