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Add Partnering with KERNEL: pricing, billing, security and trust, enterprise #673
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| Original file line number | Diff line number | Diff line change |
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| @@ -0,0 +1,18 @@ | ||
| --- | ||
| title: "Contact Sales" | ||
| description: "Talk to Kernel about an enterprise plan, custom limits, or a pilot" | ||
| --- | ||
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| **[Book a call](https://calendly.com/d/d3tn-5kp-5yt).** | ||
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| Worth reaching out when: | ||
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| - You need **custom concurrency or create-rate limits** beyond the published plans — see [concurrency and limits](/browsers/concurrency-and-limits). | ||
| - You need a **BAA, zero data retention, or continuous audit log export** — see [Enterprise](/info/enterprise). | ||
| - You're **migrating a fleet** and want help choosing between browser pools, on-demand browsers, and the [code execution platform](/apps/develop). | ||
| - You're running **thousands of end-user identities** and want the project and profile layout reviewed. | ||
| - Your target sites have **aggressive bot detection** and you want them tested before you commit. | ||
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| Bring the sites you need to automate, your expected concurrency, and how the automation is triggered. That's usually enough to scope pricing and the right architecture on the first call. | ||
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| Already a customer with a support question? Use [support](/info/support) instead. |
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| Original file line number | Diff line number | Diff line change |
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| --- | ||
| title: "Enterprise Overview" | ||
| sidebarTitle: "Overview" | ||
| description: "HIPAA, zero data retention, custom limits, and support on KERNEL's Enterprise plan" | ||
| --- | ||
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| What changes on the Enterprise plan. | ||
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| ## HIPAA | ||
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| KERNEL signs a BAA on the Enterprise plan. See [HIPAA](/info/hipaa) for what KERNEL provides and what you're responsible for. | ||
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| ## Zero data retention | ||
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| [Zero data retention](/info/zero-data-retention) is Enterprise-only and configured per organization. With it enabled, session recordings, live view streams, and telemetry aren't retained after the browser terminates. | ||
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| ## What else the Enterprise plan includes | ||
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| | | Enterprise | | ||
| | --- | --- | | ||
| | Concurrency and rate limits | Custom limits for concurrency and browser creation. See [concurrency and limits](/browsers/concurrency-and-limits). | | ||
| | Audit logs | [Continuous export to S3](/info/audit-logs#continuous-s3-export), in addition to search and download | | ||
| | Replay retention | Custom [replay](/browsers/replays) retention | | ||
| | [Support](/info/support) | A shared Slack channel, with tiered response times | | ||
| | Data processing | [DPA](/dpa) | | ||
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| The full plan comparison is on [pricing](/info/pricing). For KERNEL's security program, compliance reports, and the shared responsibility model, see [security practices](/security) and the [trust center](/info/trust-center). | ||
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| ## Legal | ||
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| - [Terms of service](/tos) | ||
| - [Privacy policy](/privacy) | ||
| - [Acceptable use policy](/acceptable-use) | ||
| - [Data processing addendum](/dpa) | ||
| - [Vulnerability reporting](/security-vulnerability-reporting) | ||
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| ## Talk to us | ||
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cursor[bot] marked this conversation as resolved.
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| Scoping an enterprise deployment, a BAA, or zero data retention starts with a conversation: [contact sales](/info/contact-sales). | ||
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| Original file line number | Diff line number | Diff line change |
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| @@ -0,0 +1,16 @@ | ||
| --- | ||
| title: "HIPAA" | ||
| description: "Run browser workflows that handle protected health information on KERNEL's Enterprise plan" | ||
| --- | ||
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| KERNEL supports HIPAA compliance for workflows that handle protected health information (PHI), and signs a business associate agreement (BAA) on the Enterprise plan. | ||
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| ## What KERNEL provides | ||
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| - **A BAA.** KERNEL signs a BAA with Enterprise customers. [Contact sales](/info/contact-sales) to start one. | ||
| - **Isolation per browser.** Each browser runs in its own VM with its own kernel and filesystem, isolated from other sessions at the hypervisor. | ||
| - **Zero data retention.** With [zero data retention](/info/zero-data-retention), session recordings, live view streams, and telemetry aren't retained after a browser terminates. Turn it on if PHI must not persist after a session ends. | ||
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| ## What you're responsible for | ||
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| HIPAA compliance is shared. KERNEL secures the platform; you're responsible for how your agents use it, such as which sites they access, what data they extract, and where that data goes. See the [shared responsibility model](/shared-responsibility-model) for the full split, and [security practices](/security) for KERNEL's program and current compliance status. |
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| Original file line number | Diff line number | Diff line change |
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| @@ -0,0 +1,17 @@ | ||
| --- | ||
| title: "Trust Center" | ||
| description: "Where to get Kernel's compliance reports and security artifacts" | ||
| --- | ||
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| Kernel's compliance artifacts live in the trust center: **[trust.kernel.sh](https://trust.kernel.sh)**. | ||
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| What you'll find there: | ||
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| - The **SOC 2 Type II** report, available on request. | ||
| - Current compliance status. | ||
| - The [authorized subprocessor list](https://trust.kernel.sh/subprocessors), referenced by the [DPA](/dpa). | ||
| - Security artifacts and questionnaire responses for vendor review. | ||
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| For how the program works rather than the paperwork, see [security practices](/security) and the [shared responsibility model](/shared-responsibility-model). For what changes on an Enterprise plan — BAA and zero data retention — see [Enterprise](/info/enterprise). | ||
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| Security questions go to [security@kernel.sh](mailto:security@kernel.sh). Reporting a vulnerability? See [vulnerability reporting](/security-vulnerability-reporting). |
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