fix(integrations): validate zendesk, pipedrive, and intercom against vendor specs by waleedlatif1 · Pull Request #10028 · simstudioai/sim

waleedlatif1 · 2026-11-14T01:35:16Z

Summary

Validated Zendesk, Pipedrive, and Intercom against each vendor's OpenAPI spec.

Zendesk:
- Get Tickets with filters sent type:ticket in the /search/export query, which the docs say errors, and used undocumented assignee_id:/organization_id: keywords; now uses filter[type] alone and assignee:/organization:
- Search strips standalone type: tokens for the same reason
- Merge sent target_comment as an object; now a string plus target_comment_is_public
- Bulk update had no ticketIds field on the canvas, so it always failed; now exposed
- Organization create/update never sent the name from organizationName
- Update Ticket's "Description" field was silently dropped; it now has a real Comment field plus an optional public/internal toggle (blank = ticket default)
- Path ids guarded; error messages include Zendesk's description/details
Pipedrive:
- Activity create/update and pipeline listing moved to API v2. The v1 endpoints are out of support and removed from the v1 spec
- person_id is sent as a primary participant, and done is sent as a boolean
- Pipelines finally honor sort_by/limit and page by cursor
- Lead visible_to is sent as the documented string enum, and projects get the canceled status
- Path ids guarded
Intercom:
- Snooze posted message_type: snoozed to /reply, which only accepts comment/note/quick_reply; it now posts to /parts with an integer snoozed_until
- Message recipients add the documented user/lead types
- Path ids guarded

Behavior notes:

Pipedrive activity create/update outputs are now the v2 activity object. person_id remains, but v1-only fields such as person_name/org_name are gone.
Pipedrive pipelines with no limit return 100 per page (v2 default) instead of everything.
New Intercom messages default to user (the contact option stays for saved workflows).

Type of Change

Bug fix

Testing

Affected integration suites, blocks tests, check-block-registry, check:tool-metadata, check:docs, check:docs-manifest, biome
Independent audit of every hunk against the vendor specs and saved-workflow compatibility

Checklist

Code follows project style guidelines
Self-reviewed my changes
Tests added/updated and passing (new tests pass the test-audit authoring gate)
No new warnings introduced
I confirm that I have read and agree to the terms outlined in the Contributor License Agreement (CLA)

vercel · 2026-11-14T01:35:18Z

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Project	Deployment	Actions	Updated
docs	Ready	Preview	Nov 14, 2026 2:31am UTC

greptile-apps · 2026-11-14T01:39:24Z

Confidence Score: 5/5

[Medium impact] The PR appears safe to merge, with no new actionable issues found.

Summary

Updates Zendesk, Pipedrive, and Intercom tools to match vendor request formats and adds missing block fields.

Zendesk ticket searches use the vendor’s supported filters.
Zendesk ticket and organization actions expose the fields callers need.
Pipedrive activity and record fields match the vendor’s API.
Pipedrive pipeline lists use API v2 and cursor paging.
Intercom messages and snoozing use documented recipient and time fields.
Integration requests guard path IDs and show clearer Zendesk errors.

_{Reviews (3) · Last reviewed commit: "fix(intercom): label the message recipie..." · Reviewed by Greptile}

cubic-dev-ai

All reported issues were addressed across 54 files

_{Reply with feedback, questions, or to request a fix.

Turn on auto-fix | Re-trigger cubic}

waleedlatif1 · 2026-11-14T01:55:46Z

@greptile

waleedlatif1 · 2026-11-14T01:55:47Z

@cubic-dev-ai review this PR

cubic-dev-ai · 2026-11-14T01:55:52Z

@cubic-dev-ai review this PR

@waleedlatif1 I have started the AI code review. It will take a few minutes to complete.

cubic-dev-ai

All reported issues were addressed across 56 files

_{Reply with feedback, questions, or to request a fix.

Turn on auto-fix | Re-trigger cubic}

waleedlatif1 · 2026-11-14T02:04:47Z

@greptile

waleedlatif1 · 2026-11-14T02:04:48Z

@cubic-dev-ai review this PR

cubic-dev-ai · 2026-11-14T02:04:54Z

@cubic-dev-ai review this PR

@waleedlatif1 I have started the AI code review. It will take a few minutes to complete.

cubic-dev-ai

No issues found across 56 files

Confidence score: 5/5

Automated review surfaced no issues in the provided summaries.
No files require special attention.

_{Turn on auto-fix | Re-trigger cubic}

…Support API and expose missing block fields

…send lead visible_to as a string, guard path ids

…oozed_until, guard path ids, add user/lead recipient types

…d type, accept boolean done on Pipedrive updates, keep the Pipedrive file_type output

… on create, validate Intercom snooze timestamps, and tighten Pipedrive outputs

…ontacts

greptile-apps Bot reviewed Nov 14, 2026

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Comment thread apps/sim/tools/zendesk/search.ts Resolved

cubic-dev-ai Bot reviewed Nov 14, 2026

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cubic-dev-ai Bot reviewed Nov 14, 2026

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Comment thread apps/sim/tools/pipedrive/get_pipelines.ts Resolved

Comment thread apps/sim/blocks/blocks/intercom.ts Resolved

vercel Bot deployed to Preview November 14, 2026 01:59

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vercel Bot temporarily deployed to Preview November 14, 2026 02:04 Inactive

cubic-dev-ai Bot reviewed Nov 14, 2026

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waleedlatif1 force-pushed the fix/validate-zendesk-pipedrive-intercom branch from ae2e598 to d12a63c Compare November 14, 2026 02:14

vercel Bot deployed to Preview November 14, 2026 02:19

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waleedlatif1 added 8 commits November 13, 2026 18:23

fix(zendesk): align search, merge, and bulk update requests with the …

20eebf4

…Support API and expose missing block fields

fix(pipedrive): move activity writes and pipeline listing to API v2, …

08fbac2

…send lead visible_to as a string, guard path ids

fix(intercom): snooze via the manage-conversation endpoint, coerce sn…

d8e813f

…oozed_until, guard path ids, add user/lead recipient types

fix(integrations): default Intercom message recipients to a documente…

3442b91

…d type, accept boolean done on Pipedrive updates, keep the Pipedrive file_type output

chore(docs): regenerate integration docs, catalog, and tool metadata

337651a

chore(lint): shrink the explicit-any baseline

ea23d26

fix(integrations): keep quoted Zendesk search text, require org names…

9f2e761

… on create, validate Intercom snooze timestamps, and tighten Pipedrive outputs

fix(intercom): label the message recipient id for users, leads, and c…

c54e8f8

…ontacts

waleedlatif1 force-pushed the fix/validate-zendesk-pipedrive-intercom branch from d12a63c to c54e8f8 Compare November 14, 2026 02:24

vercel Bot deployed to Preview November 14, 2026 02:31

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waleedlatif1 merged commit 56893cb into staging Nov 14, 2026
82 checks passed

waleedlatif1 deleted the fix/validate-zendesk-pipedrive-intercom branch November 14, 2026 02:47

waleedlatif1 mentioned this pull request Nov 14, 2026

v0.9.58: integration validation sweep, desktop quick chat, faster knowledge and file lists #10037

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waleedlatif1 commented Nov 14, 2026

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